WW Lingerie understand that you may wish to do exchange for the size after received. Hence, we provide exchange service with some T&C.
EXCHANGE SIZE TERMS AND CONDITIONS :
1. Customers is allowed to do exchange for the bra size.
2. If customers need to do exchange, should inform Customer Service in 2 days after delivered. (Following the courier tracking record)
3. Item should not be wash and worn. After received, try first and make sure the size suit on you then only wash it.
4. Customers need to pay the shipping fees for new parcel, which is RM8 for West Malaysia and RM12 for East Malaysia.
5. If customers wish to save the new parcel shipping fees, also can purchase other free shipping item and we will sent it out together, then can save on new parcel shipping fees.
6. Due to panties is private goods, considering on hygiene, we did not provide exchange service for panties, hope dears can understanding on this.
RETURN TERMS AND CONDITIONS :
1. Return the item within 3 days after reported to Customer Service.
2. Kindly use the suitable size parcel bag to pack the item.
3. Do not fold or twist the item.
4. We will ship out the new parcel (exchanges item) once received the return items parcel.